Refund policy
Effective Date: July 1, 2026
At Shore House Club, every item is made especially for you after your order is placed. Because of the custom, made-to-order nature of our products, all sales are final.
Returns
We do not accept returns for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong color
- Accidental purchases
- Gift purchases
- Buyer's remorse
- Incorrect shipping information provided by the customer
- Refused deliveries
Please review your order carefully before completing your purchase.
Order Cancellations
Orders enter production quickly.
Because every item is made specifically for you, orders cannot be cancelled, modified or changed once they have been placed.
This includes:
- Shipping address changes
- Product changes
- Size changes
- Color changes
- Design changes
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue
If the claim is approved, we will replace the item at no cost.
We do not issue refunds for approved claims unless a replacement cannot reasonably be provided.
Lost Packages
Once an order has been handed to the shipping carrier, delivery is outside of our control.
If tracking shows your package was delivered but you cannot locate it, please:
- Check around your delivery location
- Check with household members or neighbors
- Contact your local carrier
Contact
Questions regarding your order?
Email: